Privacy Policy

Welcome to I'm Red ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-driven customer experience platform and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

We use your personal information for the following purposes:

• To provide, maintain, and improve our Services
• To create and manage contacts in the I'm Red platform
• To link conversations to related contacts for better user experience
• To conduct data analytics and sentiment analysis to improve our Services
• To respond to your inquiries and provide customer support
• To communicate with you about our Services, including updates and new features
• To ensure the security and integrity of our Services
• To comply with legal obligations

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as AWS for hosting services, OpenAI, Llama3, and Cohere for AI processing
• Business Partners: When necessary to provide you with the Services you've requested
• Legal Requirements: When required by law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored in AWS Postgres databases with appropriate security measures.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request that we correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information
• Restriction: You can request that we restrict the processing of your information
• Data Portability: You can request a copy of your personal information in a structured, machine-readable format
• Objection: You can object to our processing of your personal information

To exercise these rights, please contact us at [email protected].

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Services. You can control cookies through your browser settings and other tools.

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

We have implemented appropriate safeguards to ensure the protection of your personal information when transferred internationally.

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected information from a child under 16, please contact us immediately.

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.